MiTours Refund Policy

At MiTours, we strive to ensure that our customers are completely satisfied with their travel experiences. We understand that plans can change, and we are committed to providing fair and transparent refund policies. Please read this policy carefully to understand your rights and obligations.

1. General Refund Policy

Refunds are available for cancellations made within the specified timeframes as outlined below. The eligibility and amount of refunds depend on the nature of the service booked and the timing of the cancellation.

2. Cancellation and Refund Terms

a. Tour Packages

• Cancellation 60 days or more before departure: Full refund minus a [processing fee] per person.
• Cancellation 30-59 days before departure: 50% refund of the total booking amount.
• Cancellation 15-29 days before departure: 25% refund of the total booking amount.
• Cancellation 14 days or less before departure: No refund.

b. Flights

Refund policies for flights are subject to the airline’s rules and regulations. MiTours will facilitate the refund process in accordance with the airline’s policy. Please refer to the airline’s specific refund policy for details.

c. Hotels

Hotel bookings are refundable based on the hotel’s cancellation policy. Most hotels allow cancellations up to 48 hours before check-in for a full refund. Some hotels may have stricter policies, which will be communicated at the time of booking.

d. Activities and Excursions

Refunds for activities and excursions depend on the provider’s policy. Generally, cancellations made 7 days before the activity date are eligible for a full refund. Cancellations made within 7 days of the activity date may incur a cancellation fee or may not be refundable.

3. Non-Refundable Services

Certain services are non-refundable. These include, but are not limited to:

• Visa fees
• Travel insurance
• Certain promotional or special-rate bookings

4. How to Request a Refund

To request a refund, please contact our customer service team at [email protected] or call [Your Phone Number]. Provide your booking reference number, name, and reason for cancellation. Our team will process your request and inform you of the eligibility and amount of your refund.

5. Processing Time

Refunds will be processed within 14 business days of receiving your request. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

6. Modifications to Bookings

Changes to bookings are subject to availability and may incur additional charges. Please contact our customer service team for assistance with modifying your bookings.

7. Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact us at:

MiTours
Email:[email protected]
Phone: +91 96425 27779
Address: Plot No: 22, Lane Number 1, Vahini Nagar, Karkhana,Secunderabad, Telangana – 500009

8. Policy Updates

MiTours reserves the right to modify this refund policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed of any updates.